Returns & Refunds

At Bits Computers, customer satisfaction is our priority. We are committed to providing high-quality computer hardware, gaming PCs, and accessories. If you are not completely satisfied with your purchase, please review our Returns & Refunds Policy below.

Returns

We accept returns on eligible products within 30 days of the delivery date.

To qualify for a return, the item must:

  • Be unused and in its original condition.

  • Include all original packaging, manuals, accessories, cables, and documentation.

  • Be free from physical damage, misuse, or modification.

  • Be accompanied by proof of purchase.

Products returned without their original packaging or with missing components may be subject to a partial refund or may not be accepted.

Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged or defective:

  • Custom-built PCs made to customer specifications.

  • Opened software, operating systems, license keys, or digital downloads.

  • Clearance, final sale, or liquidation items.

  • Gift cards.

  • Products damaged due to improper installation, misuse, accidents, or unauthorized repairs.

Custom PC Orders

Every custom PC is assembled specifically for the customer.

Because of the personalized nature of these systems:

  • Orders may only be cancelled before assembly has begun.

  • Once assembly has started, cancellations may incur a restocking or labor fee.

  • Fully completed custom-built PCs are generally non-refundable unless a manufacturing defect or assembly issue is confirmed.

If your custom PC develops a hardware fault covered under warranty, our support team will repair or replace the defective component in accordance with the manufacturer’s warranty.

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged product

  • An incorrect item

  • A product with missing components

Please contact us within 48 hours of delivery.

To help us resolve your claim quickly, please include:

  • Your order number

  • Photos of the product

  • Photos of the packaging

  • A description of the issue

We will review the claim and arrange a replacement, repair, or refund where appropriate.

Defective Products

If a product develops a manufacturing defect during the applicable return period, please contact our support team.

Depending on the situation, we may:

  • Replace the product.

  • Repair the product.

  • Exchange it for an equivalent item.

  • Issue a refund where repair or replacement is not possible.

Manufacturer warranties may continue beyond our return period.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved:

  • Refunds will be issued to the original payment method.

  • Processing times vary depending on your payment provider.

  • Shipping charges are generally non-refundable unless the return results from our error or a defective product.

Return Shipping

If the return is due to:

  • A defective product

  • A shipping error

  • An incorrect item sent by Bits Computers

We will cover the return shipping costs where applicable.

For returns based on customer preference, compatibility issues, or ordering the wrong item, the customer is responsible for return shipping costs.

Exchanges

We gladly exchange eligible products for:

  • Defective items

  • Incorrect shipments

  • Warranty-approved replacements

Exchange requests are subject to product availability.

Order Cancellations

Orders may be cancelled before shipment.

Once an order has been processed or shipped, cancellation may no longer be possible.

Custom-built PC orders may only be cancelled before assembly begins.

Warranty

Many products sold by Bits Computers are covered by manufacturer warranties.

Warranty coverage varies by product and manufacturer. Please refer to the warranty information included with your purchase or contact our support team for assistance with warranty claims.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or warranty claims, please contact our customer support team through our Contact Us page.

We are committed to resolving issues quickly and ensuring you have the best possible experience with Bits Computers.