Privacy Policy

Effective Date: 01/01/2025.

At Bits Computers, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase products, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

To provide you with the best shopping experience, we may collect the following information.

Personal Information

When you place an order, create an account, request a custom PC build, or contact us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment information (processed securely by third-party payment providers)

  • Account login credentials

  • Custom PC build requirements and product preferences

Non-Personal Information

We may automatically collect technical information including:

  • IP address

  • Browser type and version

  • Operating system

  • Device information

  • Pages visited

  • Time spent on our website

  • Referral source

  • Cookies and analytics data

2. How We Use Your Information

We use your information to:

  • Process and fulfill product orders

  • Deliver custom-built computers

  • Process secure payments

  • Provide order confirmations and shipping updates

  • Respond to customer inquiries

  • Process warranty claims and returns

  • Recommend compatible hardware and accessories

  • Improve our website and customer experience

  • Prevent fraud and unauthorized transactions

  • Send promotional emails and exclusive offers (you may unsubscribe at any time)

3. Sharing Your Information

Bits Computers does not sell or rent your personal information.

We may share your information only with trusted third parties including:

  • Payment processors

  • Shipping and courier companies

  • IT and website service providers

  • Marketing and email service providers

  • Government or legal authorities when required by law

If Bits Computers undergoes a merger, acquisition, or sale of assets, customer information may be transferred as part of the business transaction.

4. Data Security

We take reasonable security measures to protect your personal information.

These include:

  • SSL encryption

  • Secure payment gateways

  • Restricted employee access

  • Firewall and malware protection

  • Secure data storage

While we strive to protect your information, no method of online transmission or storage is completely secure. We encourage customers to use strong passwords and keep their account information confidential.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

These may include:

  • Essential cookies required for website functionality

  • Performance and analytics cookies

  • Shopping cart and login cookies

  • Marketing and advertising cookies

You may disable cookies through your browser settings; however, some website features may not function correctly.

6. Your Privacy Rights

You have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data where legally permitted

  • Opt out of promotional communications

  • Manage cookie preferences

  • Request information regarding how your data is used

To exercise these rights, please contact our customer support team.

7. Third-Party Services

Our website may contain links to third-party websites or services.

Bits Computers is not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing any personal information.

8. Children’s Privacy

Bits Computers does not knowingly collect personal information from children under the age of 13.

If we become aware that information has been collected from a child without parental consent, we will promptly delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or technology.

Any updates will be posted on this page with a revised Effective Date. Continued use of our website constitutes acceptance of any changes.

10. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us through our Contact Us page.

Our team is always happy to assist you with any privacy-related concerns.