At Bits Computers, customer satisfaction is our priority. We are committed to providing high-quality computer hardware, gaming PCs, and accessories. If you are not completely satisfied with your purchase, please review our Returns & Refunds Policy below.

Returns

We accept returns on eligible products within 30 days of the delivery date.

To qualify for a return, the item must:

• Be unused and in its original condition.

• Include all original packaging, manuals, accessories, cables, and documentation.

• Be free from physical damage, misuse, or modification.

• Be accompanied by proof of purchase.

Products returned without their original packaging or with missing components may be subject to a partial refund or may not be accepted.

Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged or defective:

• Custom-built PCs made to customer specifications.

• Opened software, operating systems, license keys, or digital downloads.

• Clearance, final sale, or liquidation items.

• Gift cards.

• Products damaged due to improper installation, misuse, accidents, or unauthorized repairs.

Custom PC Orders

Every custom PC is assembled specifically for the customer.

Because of the personalized nature of these systems:

• Orders may only be cancelled before assembly has begun.

• Once assembly has started, cancellations may incur a restocking or labor fee.

• Fully completed custom-built PCs are generally non-refundable unless a manufacturing defect or assembly issue is confirmed.

If your custom PC develops a hardware fault covered under warranty, our support team will repair or replace the defective component in accordance with the manufacturer’s warranty.

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.

If you receive:

• A damaged product

• An incorrect item

• A product with missing components

Please contact us within 48 hours of delivery.

To help us resolve your claim quickly, please include:

• Your order number

• Photos of the product

• Photos of the packaging

• A description of the issue

We will review the claim and arrange a replacement, repair, or refund where appropriate.

Defective Products

If a product develops a manufacturing defect during the applicable return period, please contact our support team.

Depending on the situation, we may:

• Replace the product.

• Repair the product.

• Exchange it for an equivalent item.

• Issue a refund where repair or replacement is not possible.

Manufacturer warranties may continue beyond our return period.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved:

• Refunds will be issued to the original payment method.

• Processing times vary depending on your payment provider.

• Shipping charges are generally non-refundable unless the return results from our error or a defective product.

Return Shipping

If the return is due to:

• A defective product

• A shipping error

• An incorrect item sent by Bits Computers

We will cover the return shipping costs where applicable.

For returns based on customer preference, compatibility issues, or ordering the wrong item, the customer is responsible for return shipping costs.

Exchanges

We gladly exchange eligible products for:

• Defective items

• Incorrect shipments

• Warranty-approved replacements

Exchange requests are subject to product availability.

Order Cancellations

Orders may be cancelled before shipment.

Once an order has been processed or shipped, cancellation may no longer be possible.

Custom-built PC orders may only be cancelled before assembly begins.

Warranty

Many products sold by Bits Computers are covered by manufacturer warranties.

Warranty coverage varies by product and manufacturer. Please refer to the warranty information included with your purchase or contact our support team for assistance with warranty claims.

Returns & Refunds Policy

We want you to be satisfied with your purchase experience. If something isn’t right, this explains how returns, refunds and exchanges work at Bits Computers.

Return window:
You can request a return within 30 days of delivery for most new, unused items in their original condition and packaging. To qualify, the item must:
Be unused, with no signs of installation, wear or damage.
Include all original packaging, accessories, cables, manuals and documentation.
Include the original box, with the manufacturer’s packaging intact and the serial number legible. Please don’t put tape or shipping labels directly on the manufacturer’s box.

How to start a return:
Contact us with your order number and the reason for the return.
Wait for a Return Merchandise Authorization (RMA) number and return instructions. Returns sent without an RMA may be refused or delayed.
Pack the item securely in its original packaging inside a protective shipping box, and write the RMA number on the outside.
Ship it to the address we provide, using a tracked and insured service. Keep your tracking number.
We recommend insuring the shipment, because you’re responsible for the item until it reaches us.

Defective, damaged or incorrect items:
If your order arrives damaged, defective or not what you ordered, contact us within 48 hours of delivery with photos of the product and the packaging. We’ll arrange a replacement, repair or refund, and we cover the return shipping costs for these cases.
If an item stops working within 30 days of delivery, contact us and we’ll help troubleshoot. If it’s confirmed defective, we’ll replace it or refund you. After that period, items are covered by the manufacturer’s warranty, and we’ll help you start a claim where we can.

Returns for any other reason
For a change of mind or an item that doesn’t suit your build, the return must meet the conditions above, and:
You pay the return shipping.
A 5% restocking fee may apply to opened items, to cover inspection and repackaging.
Original shipping charges are not refunded.
Returned items are inspected on arrival. If the item shows signs of use, damage or missing parts, we may reduce your refund or refuse the return.

Items that cannot be returned:
– Custom-built and made-to-order PCs, except when defective or damaged on arrival. Please contact us within 48 hours of delivery.
– Items that are damaged by misuse, incorrect installation, power surges or unauthorized modification.
– Items with a removed or altered serial number or warranty seal.
– Special-order, clearance or open-box items, where they’re marked final sale on the product page.

Refunds
Once we receive and inspect your return, we’ll email you with the result. Approved refunds go back to your original payment method within 5 –10 business days, depending on your bank or card issuer. Your refund covers the item price, less any restocking fee, and shipping charges you paid are not refunded unless the return is for a defective, damaged or incorrect item.

Exchanges
If you’d like a different item or model, return the original for a refund and place a new order. This is the fastest way to make sure the replacement is reserved for you.

International orders:
International customers are responsible for return shipping, customs duties, taxes and import fees, which are non-refundable. Please contact us before returning an international order so we can confirm the correct process.

Contact Us

If you have any questions regarding returns, refunds, exchanges, or warranty claims, please contact our customer support team through our Contact Us page.

We are committed to resolving issues quickly and ensuring you have the best possible experience with Bits Computers.